Privacy Policy


This Privacy Policy explains how Lowestoft Studio Ceramics manage your personal data. It includes details of how we collect, store, use, record, hold, transfer and disclose your personal data. By visiting our Website or by providing us with your personal data whether by way of such website or by any other means whatsoever, you accept and consent to the terms of this Privacy Policy.

This Privacy Policy does not apply to websites, services and products that do not display or link to this policy or that have their own privacy policies.

Lowestoft Studio Ceramics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Your “Personal Data” includes any information you provide to us or that we collect and that identifies you, or from which you are reasonably identifiable. This includes, where relevant and appropriate, your name, email address, birth date, gender, address, contact information, preferences and interests, credit card and other payment information, records of questions that you ask us, answers you provide to questions we ask, other information about your dealings with us and information about you stored in cookies (such as your purchase history and other usage information) and Internet Protocol address or addresses when you interact with Lowestoft Studio Ceramics website.

The provision of certain Personal Data by you to us such as your name, email address, contact information, credit card and such other information may be indicated by Lowestoft Studio Ceramics as compulsory or obligatory in order for Lowestoft Studio Ceramics to perform the relevant services for the identified purposes.

Your Personal Data is collected by various means including via forms you complete, transactions made, subscriptions or through the use of cookies.


We use your Personal Data for relevant purposes including:

1.     To facilitate your access to our website and mobile applications;

2.     To communicate with you on different channels and media regarding any ongoing marketing and promotions or update you on the Lowestoft Studio Ceramics news;

3.     To customise, and personalise the content of the Lowestoft Studio Ceramics website;

4.     To communicate with you to fulfil your requests for online transactions on the Lowestoft Studio Ceramics website or for any business or legal reason;

5.     To process any transaction, including orders, bookings, reservations, purchases, returns, refunds and deliveries;

6.     To evaluate your preferences and for the maintenance and improvement of the Lowestoft Studio Ceramics website;

7.     To analyse and understand how you use the service;

8.     For security and fraud prevention purposes;


We may disclose your Personal Data in connection with the purposes described in this Privacy Policy.

We may allow access to your Personal Data by third parties who supply us with a service. Examples include e-commerce platform providers, couriers (to enable delivery of goods), website hosts, content delivery networks and businesses which assist us in undertaking communications or monitoring our website.

Email addresses and other contact information are provided to or collected by Outlook, who we use to send emails. Please see their privacy policy for more information.

We do not provide your Personal Data to third parties for marketing purposes.

To ensure your details are not being used without consent, your Personal Data may be supplied by our payment partners to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information. We may also store, disclose or transfer out of the country Personal Data as permitted or required by law.


Our website may contain links to other third-party websites, whose privacy may differ from those of Lowestoft Studio Ceramics. If you submit Personal Data to any of those sites, your Personal Data is not subject to this Privacy Policy.

We encourage you to review the Privacy Policy of any site you visit. By clicking on or activating such links and leaving our website, the Lowestoft Studio Ceramics does not exercise control over any data or any information which you give to any other entity after leaving the Lowestoft Studio Ceramics website. Any access to such other sites or pages is entirely at your risk.


Your Personal Data will be retained for as long as it is necessary to fulfil the purposes for which it is collected or for the business or legal purposes, or in accordance with applicable laws. Should you choose to unsubscribe from our mailing list, please note your Personal Data may still be retained on our database to the extent permitted by law.


The Personal Data that we hold about you will be stored either on our servers or using third party data storage providers. We take reasonable care, in so far as it is within our power to do so, to keep your Personal Data secure. Email and other electronic communications are not secure if they have not been encrypted. We do not accept responsibility for any unauthorised access to or loss of Personal Data that stems from a cause beyond our control. Nor can we be held responsible for the actions of omissions of other users or third parties who may misuse your personal Data which they collect from the website. We may post a notice on our website if a security breach occurs. We may also notify by email or otherwise in these circumstances.


You may request the correction or amendment of your Personal Data by contacting us using the contact details on our website. The Lowestoft Studio Ceramics may comply with your request to access, amend or delete the Personal Data, to the extent required by law. Note that you may access, review, correct, and amend your Personal Data by signing into your account on our service (if applicable).


Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to ensure that you are happy with any changes.


If you have any questions, comments or complaints about use or disclosure of Personal Data, or if you believe that we have not complied with this Privacy Policy or applicable laws, please contact us using the details below.

When contacting us please provide as much detail as possible in relation to your question, comment or complaint.

Lowestoft Studio Ceramics

38C, High Street, Lowestoft, Suffolk. NR32 1HY

01502 517890


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